How to switch Airbnb operators in Medellín
Changing operators only makes sense if there is something specific you want to solve. These are the steps we suggest you check as an owner before deciding.
In short: Define what you want to solve, read your current contract, confirm the property’s permissions, ask the new operator for a review and agree scope, access, responsible people, coverage and term in writing before starting.
Define what you want to solve
Write down the specific problems: guest communication, cleaning, expenses you do not understand or incomplete statements. We first understand what works, what is missing and what your current contract allows.
Read your current contract
Check what it says about termination and about bookings already confirmed. If your development has an exclusive operator, we review the terms before proposing management: you must be free to choose an operator, and we do not promise an exception to the project’s contract.
Gather your operating information
Have your recent statements, future bookings, the apartment inventory and who holds keys and access at hand. Ask your current operator and the platform what happens to your listing and bookings: CAXA does not promise to move listings, reviews or bookings.
Confirm the property’s permissions
We do not operate against building rules or applicable permissions. A property’s RNT registration does not replace the property or condominium permissions required.
Ask for a free initial review
We review the listing, the available figures and the apartment’s condition, and confirm owner authority, permissions and freedom to choose an operator. The initial review needs no personal documents, guest data or bank statements.
Agree everything in writing before starting
Scope, budget, access, spending limits, the people responsible for local operations and their hours of coverage, the fee plus IVA and the contract term. Only then do we begin operating. Dates depend on delivery, permissions and property readiness.
Review the first monthly statement
With CAXA, we list your apartment on caxastays.com and our channels, collect from guests and pay you monthly, with a statement of bookings, receipts, expenses and differences to reconcile.
We do not guarantee revenue or returns. We prioritize Medellín and Envigado. The homes we operate are registered in Colombia’s National Tourism Registry (RNT). Before operating your apartment, we review RNT and permissions with you.
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